Refund policy

If you need to log a return, please log in using the email address you used at checkout here.

Returns

You have 14 days from the date of delivery to log a return. If more than 14 days have passed since your order was delivered, unfortunately we cannot offer a refund or exchange.

If your item was purchased from a retailer other than Michelle Ludek, please return it directly to the store where it was originally purchased.

We cannot be held responsible for damage caused by general wear and tear. We endeavour to use the best possible quality fabrics and manufacture each garment with great care.

Please follow the washing and ironing instructions provided with your garment to ensure its longevity.

To be eligible for a return, your item must be unused, unworn and in the same condition in which you received it, with its original packaging. Refunds or credits cannot be processed until we have received and inspected the returned item.

Certain items are not eligible for return, including:

• Gift cards
• Customised or made-to-measure items
• Swimwear and underwear
• Sale items

Proof of purchase or a receipt may be required to complete your return.

Refunds

Once your return has been received and inspected, we will notify you by email to confirm receipt and advise whether your refund has been approved or declined.

If approved, your refund will be processed via EFT within 10 days.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check your bank account first.

If the refund is still not reflected, please contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at michelleludekdesigns@gmail.com.

Sale Items

Only regular-priced items are eligible for a refund. Sale items cannot be returned or refunded.

Exchanges

We replace full-priced items if they are defective or damaged. If you need to exchange an item, please email michelleludekdesigns@gmail.com with the details of your exchange.

Returns for exchanges should be sent to:

Unit 4 Greenwich Place
Capricorn Business Park
Muizenberg
Cape Town
7945

Return Shipping

Customers are responsible for the shipping costs associated with returning an item. Shipping costs are non-refundable.

Please send returns to:

Unit 4 Greenwich Place
Capricorn Business Park
Muizenberg
Cape Town
7945

We recommend using a trackable shipping service when returning your order.

Gifts

If an item was marked as a gift when purchased and was shipped directly to you, you will receive gift credit for the value of the approved return.

Once the returned item has been received and approved, a gift certificate will be issued to you.

Exchange Delivery Times

The time it takes for an exchanged item to reach you may vary depending on your location and delivery service.

Need Help?

If you have any questions about returns, refunds, or exchanges, please contact us at michelleludekdesigns@gmail.com.

Thank you for supporting Michelle Ludek, an independent South African designer and manufacturer.